Terms & Conditions

A ‘booking’ means any order for products or services you make on our Site which is accepted by us. Acceptance will be made by www.flightspro.co.uk (and a contract concluded) when we have received full payment from you and sent a confirmation email (from either www.flightspro.co.uk or the relevant Travel Supplier). All travel products and services featured on the Site are subject to availability www.flightspro.co.uk offers many different products and the specific terms and conditions relating to your booking depend on whether you book a Flight+Hotel Package, a combination of products as a DIY Package, or any Other Product: (a) A Flight+Hotel Package is entered into when you book a Flight+Hotel product via www.flightspro.co.uk and where you are quoted one inclusive price. When you book a Flight+Hotel Package holiday, your contract is with www.flightspro.co.uk. For terms and conditions specific to Flight+Hotel Packages only see Section 4 below; (b) A ‘DIY Package’ is booked when you put together two or more different types of products on our Site yourself (e.g. (i) transport (ii) accommodation or (iii) other tourist service which forms a significant part of your booking) and where you book these products at the same time, for one total price. Where you book a DIY Package holiday, www.flightspro.co.uk is acting as agent for the third party suppliers such as airlines, hotels, insurance and car rental companies, package holiday suppliers and others (Travel Supplier). When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. www.flightspro.co.uk is not a party to the contractual relationship; (c) ‘Other Products’ are those separate products – e.g. flights and hotels purchased and paid for at different times, and holidays packaged by another supplier. Where you book any other Product, www.flightspro.co.uk is acting as agent for third party suppliers such as airlines, hotels, insurance and car rental companies, package holiday suppliers and others (Travel Supplier). When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. www.flightspro.co.uk is not a party to the contractual relationship.

www.flightspro.co.uk STRONGLY RECOMMENDS THAT YOU TAKE OUT INSURANCE FOR ANY HOLIDAY, ESPECIALLY AS THERE MAY BE CIRCUMSTANCES WHERE NEITHER www.flightspro.co.uk OR THE TRAVEL SUPPLIER CAN ACCEPT LIABILITY (e.g. DELAYS OR CANCELLATIONS BEYOND OUR CONTROL).

COVID-19 guideline – Important notice :

Departing the UK
From 8th March 2021, the UK government has introduced a legal requirement for all passengers departing the UK to complete a Travel Declaration Form to state their reason for international travel. Passengers must complete this form if they are travelling outside the UK from England. Different rules apply for international travel from Northern Ireland, Scotland and Wales.

Arriving into the UK
For all passengers travelling to the UK, your customers must complete an online passenger locator form before arriving. Additionally, all passengers must provide proof of a negative coronavirus test dated within three days of departure. Before travel, customers must also pre-book a coronavirus testing package comprising of two tests OR a hotel quarantine package if they are travelling from a red list country. This cannot be done on arrival. Please click here for more information. On arrival into the UK customers will be required to self-isolate for 10 days Find out more

COVID Waiver

When booking your flights or holiday with us, you acknowledge that:

• Current Government guidance advises against all but essential international travel.
• For your protection, products, services and facilities included in your booking may be subject to short notice change, closure, intermittent availability
• Additional measures (including cleaning, enhanced health screening procedures and social distancing) may be in place
• It is your responsibility to understand and comply with any travel restrictions, safety policies put in place by countries, airports, airlines or other travel providers as required.
• It is your responsibility to ensure you have valid and adequate travel insurance cover in place
• In case of halt of airlines operations because of government directives local cost of living is to be taken by the travellers.

Notwithstanding the above, anyone proceeding to book and travel agrees to not hold us, our suppliers or group companies responsible for:

• Any loss of damage suffered, including in relation to curtailment or cancellation of any aspect of the booking
• Any restrictions put in place by the country’s Government where you are travelling to.
• In case of cancellation or curtailment handling fee of £50 per person will be charged & any non refundable service, foreign exchange fee, card charges incurred or local / non refundable taxes will not be refunded.

Except for the sale of Flight+Hotel Package holidays, www.flightspro.co.uk acts as disclosed Agent for third party suppliers and for the purposes of these terms and conditions tour operators, hotels, hotel chains and hotel aggregators, insurance and car suppliers, plus all airlines, shall be included in the term ‘Travel Supplier’. In these cases your contract is between you and the Travel Supplier, and any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmation e-mail we or the Travel Supplier send you. www.flightspro.co.uk does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site.

The following applies to all products or services booked via our Site: The Travel Supplier’s terms and conditions (including airlines’ terms and conditions of carriage) will apply in addition to those set out here. The Travel Supplier’s terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. Consequently, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully) – however, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions. You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.

DIRECT (FLIGHT)

Flights that must keep the same flight number throughout, though it may stop for a change of aircraft (equipment). And they are different from nonstop flights, which travel directly from the originating airport to the final destination without stopping for connections or layovers.

NONSTOP (FLIGHT)

Those Flight, that travels directly from the originating airport to the final destination without stopping for connections or layovers. And they are different from direct flights, which only must keep the same flight number throughout, though it may stop for a change of aircraft.

ONE WAY TICKET

There are many airlines where passenger are not allowed to take the one way flight, passenger must re-check directly with the airlines before booking flights. www.flightspro.co.uk will not be responsible for any kind of losses.

It is your responsibility to ensure that your travel documentation is in order. Please note that if you are travelling on a one-way ticket, most countries will not allow you to enter without relevant visas or documentation. If you have a connecting flight via a third country, you may also require a transit visa. For further information, please contact the consulate of the country you are travelling through. For the most up to date information on visas, passports, health and travel advice worldwide, please see the following web sites for UK Visas, Home Office and Foreign and Commonwealth Office.

Many carriers have changed their baggage allowance for both carry-on and checked luggage. Some airlines are now charging fees for the carry-on luggage and checked luggage as well. Please call the airlines directly for the most recent updates regarding the baggage allowance.www.flightspro.co.uk will not be responsible for any baggage charges paid by the passenger directly to the airlines. Free baggage allowance provide to the passenger where is applicable by airlines side.

We acquire hotel and accommodation star ratings from a variety of sources and offer them as a general guide. However, these are not necessarily the official local rating and you should be aware that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; A 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another. Many hotels and other accommodation, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. We do not have exclusive use of the properties featured on the Site. The hotels we feature are shared with guests from many countries with different cultures and customs and of mixed age groups. Check-in / Checkout times – Generally guests can check into a hotel or other accommodation around 3pm and check out at 11am, local time. However, local variances may apply. If you require more precise timings, please contact www.flightspro.co.uk Customer Services for additional information. Images – Whilst we endeavour to ensure that property images displayed on www.flightspro.co.uk are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case. The images are provided to give a general ‘feel’ for the hotel. Amenities, facilities and descriptions – Whilst we endeavour to ensure that property amenities, facilities and descriptions offer accurate and up to date information, we obtain this information from our Travel Suppliers and so cannot guarantee this always to be the case. The information is provided to give a general ‘feel’ for the property. Extra Beds and Cots – There may be an additional charge for extra beds or cots, please contactwww.flightspro.co.uk Customer Services for additional information. Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes.

Customers renting a vehicle for pick up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA license at the time of pick up. Failure to meet any of these requirements will invalidate your car rental.

TAs part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. Please note that any such frequent flyer or hotel loyalty programme is subject to the terms and conditions of the airline or hotel through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly. In relation to the ‘special requests’ options relating to any product (e.g. meals, disabled facilities, child seats etc.), Www.flightspro.co.uk does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.

The following applies to all products or services booked via our Site:

E-TICKETS

Most of the airlines offer only electronic confirmation of your reservation, or ‘e-ticketing’, on certain routes. E-Ticketing will enables on many Airlines to provide convenient service to its customers, eliminate cost associated with paper ticketing and to get real-time information about the booking status. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. It is your responsibility to advise us if you have not received your e-ticket.

TICKET DELIVERY

www.flightspro.co.uk rely on the information that you provide as being accurate and therefore cannot be held responsible if your paper tickets are lost due to an incorrect address or your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. Please note that www.flightspro.co.uk does not deliver paper tickets outside the UK. Also, if you have any special delivery requirements (such as flats with security gates) then you should advise us of this immediately after booking. It is your responsibility to advise us if you have not received your tickets. If you hold any other booking, either with Www.flightspro.co.uk or another agent, then it is your responsibility to advise us that you need tickets from us by a certain time. Www.flightspro.co.uk would recommend that you do this before completing the booking. This will help us decide if express delivery is required. Please note that some airlines may apply a charge and follow a specific procedure for the re-issue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on what airline you are travelling with. We use Royal Mail 1st Class Delivery of Tickets, if you do not receive your tickets within 7 working days of your booking confirmation e-mail; please contact us. – But not before, unless your departure is within this time. After the 7 working days we would ask that you contact us within 48 hours. If you contact www.flightspro.co.uk within 48 hour time frame then we will cover the costs to reissue. If you contact us outside of the 48 hours then you will be responsible for any costs. Express Next Day Delivery as City Link guarantee delivery by 18:00 the following day we would ask that you contact our call centre within 48 hours of your confirmation e-mail if you have still not received tickets – but not before. Failure to contact within this 48 hour timeframe may result in costs from the airline which you would be responsible for paying. Please note that you can trace the progress of your delivery on the courier company’s website using the reference provided. This reference can be found in an e-mail that will be sent to you confirming dispatch of your tickets. In exceptional circumstances, Www.flightspro.co.uk may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you within 48 hours of confirmation and organize a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference. Please note that you may be required to produce your booking number and/or confirmation e-mail to the relevant Travel Supplier as evidence of your booking.

THE FOLLOWING APPLIES TO ALL PRODUCTS OR SERVICES BOOKED VIA OUR SITE:

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific Travel Supplier’s or hotel’s terms and conditions. It therefore may not be possible to cancel or modify some products or services or there may be specific requirements you will have to meet. For flight bookings, car rental and insurance, you can possibly cancel or modify your booking by telephoning the www.flightspro.co.uk call centre on 0208 396 7200 or e-mail to book@flightspro.co.uk. Moreover flight only reservations are very much restricted by the airlines most of the airlines contracts are non-changeable or non-refundable apart from the applicable taxes.

For car rental the following amendment and cancellation terms will apply: for reservations cancelled or amended within seven days of the booking date (the date you make the booking) Www.flightspro.co.uk will impose a charge of £15 per rental. For reservations cancelled or amended more than seven days after the booking date, www.flightspro.co.uk will impose a charge of 40 per rental. In some circumstances, Www.flightspro.co.uk or the Travel Supplier may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a ‘no-show’ for a flight may result in your ticket being cancelled by the airline and therefore not refundable. Consequently, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone Www.flightspro.co.uk and obtain written e-mail confirmation to that change before electing not to travel on the original flight. For car rental, if you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), www.flightspro.co.uk reserves the right to make a ‘no-show’ charge of 100% of the total car rental booking value. In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments and name changes), Www.flightspro.co.uk reserves the right to charge you an administration fee of 50 GBP per person to cover the administration costs incurred by www.flightspro.co.uk.

All Flight+Hotel Packages provided by www.flightspro.co.uk are TTA protected (Q186X) under a license from the Travel Trust Association (TTA). This means that you are protected in the unlikely event of www.flightspro.co.uk’s insolvency in that the Travel Trust Association (TTA) will ensure that you are not stranded abroad and arrangements will be made to refund any money you have paid to us for an advance booking. These terms and conditions will be subject to the specific Flight+Hotel Package terms and conditions which must be accepted by you prior to making your booking. Changes to or Cancellation of your Flight+Hotel Package by www.flightspro.co.uk, www.flightspro.co.uk reserves the right to make changes to your Flight+Hotel Package where such changes are occasioned by one of its Travel Suppliers, for instance an airline cancelling a flight or route. We will notify you as soon as we can, if there is time before your departure. Your confirmation will show you the planned timings as of the date of the confirmation. If you are notified of any Major Changes to your Flight+Hotel Package after we have confirmed your booking but before you travel , you can either accept these new arrangements (and recover any difference in price) or cancel your Flight+Hotel Package and receive a full refund fromwww.flightspro.co.uk. Major Changes shall include: a change in your departure or arrival flight by more than 12 hours; a change in the length of your holiday; or a change in the airport you depart or arrive from (except where the airports are in the same cities), a change of accommodation to a lower standard or to a different resort, cancellation of a tour. In any event, and subject to events outside our control described below, we will pay you the following compensation: Period before departure^ when a cancellation or Major Change is notified to you by www.flightspro.co.uk Compensation per adult* where alternative is chosen Cancellation of your holiday by www.flightspro.co.uk * For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult rate. ^ The departure date is excluded when calculating the relevant period. www.flightspro.co.uk will not be liable to you for any compensation if forced to cancel or make any changes to your Flight+Hotel Package as a result of events outside our control and which neither or www.flightspro.co.uk or its Travel Suppliers could reasonably foresee. Events outside our control include: war; threats of war; terrorism; riots; civil unrest; natural and nuclear disasters; actual or potential weather conditions; health risks; industrial disputes; technical problems with transport; closed or congested airports; and any other similar events. Where as a result of such an event occurring after your departure a significant part of your Flight+Hotel Package cannot be provided, you will be offered a suitable alternative if available. If a suitable alternative is not available, or for good reasons, you do not accept the offered alternative, we will return you to your place of departure. Again we would strongly recommend that you take out comprehensive insurance to cover such circumstances.

Full payment for all Flight+Hotel Packages, air, insurance products and car rental (other than car rental pay-on-arrival bookings) is required at the time of booking. Please note that additional charges may be payable for car rental (e.g. optional insurance, additional drivers, mileage) as further set out in the specific car rental terms and conditions. The timing and collection of payment for hotels depends on each individual hotel’s terms and conditions. The timing of payment will normally be in one of three ways: (i) full payment at time of booking, (ii) deposit at time of booking with remainder payable on checkout or (iii) full payment on checkout. In order to ascertain which applies to your booking, please refer to the ‘Payment Summary’ when making your booking or see your confirmation e-mail.. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. In some cases, we may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. Taxes fluctuate in line with exchange rates. www.flightspro.co.uk will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed.

Holding a valid / relevant passport, visa be it transit or full visa is solely a passengers / all travellers / group leaders own responsibility. The information in this section is valid for British Citizens only. Non-British Citizens (including: citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK. Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Agency before you travel to make sure. For further information about your UK passport and applications for renewal, please visit the UK Passport website at www.ukpa.gov.uk If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans. Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until: The child reaches the age of 16; or The passport on which the child is included expires; or the passport on which the child is included is replaced or an amendment results in the issue of a new passport the name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your holiday documentation.

Travellers to the United States: It is important that all travellers to the United States take note of the following:

A visa will be necessary for entry to the United States unless passengers are eligible under the Visa Waiver Scheme. The Visa Waiver Scheme allows holders of full British Citizens Passports who have the right of abode in the UK to complete a Visa Waiver Form and submit this on arrival. You must ensure that you comply with all US Government requirements as per the Visa Waiver Form before confirming your booking. All British passport holders, including children, travelling to the USA under the VWP (Visa Waiver Programme) will need their own machine-readable passports (MRP). This means that anyone without a MRP, including children who are currently on a parent’s passport, will need a visa to travel to the USA. A British Passport is machine-readable when the white strip at the foot of the personal data page (at the back of the passport) bears two lines of print. If there’s no white strip, or the white strip is blank, then the passport is not machine-readable. For further details on entry requirements for the USA, check the US Embassy website: www.usembassy.org.uk or the Foreign & Commonwealth Office: www.fco.gov.uk. If you are not a British citizen, you should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit. Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents. It is your responsibility to check and comply with any health requirements. We recommend that British Citizens visit the ‘Health Advice for Travellers’ section of the Department of Health’s website atwww.dh.gov.uk/PolicyAndGuidance or speak to their GP. Non-British Citizens should make enquiries at their own country’s Department of Health or similar advisory body.

If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. For more information about EC Regulation 261/2004, Liability of www.flightspro.co.uk Where you have bought a Flight+Hotel Package, www.flightspro.co.uk accepts responsibility for ensuring that it is supplied as described on the Site, and for matters which arise as a direct result of our negligence and/or breach of our contract with you. Further, we accept liability for any negligent act or omission of our Travel Suppliers whilst they are acting within the scope or in the course of their authority to provide any service or arrangement forming part of the Flight+Hotel Package that you have booked with us, including death, personal injury or illness. Where you have bought a DIY Package or any Other Product, your contract is with the Travel Supplier for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf. www.flightspro.co.uk does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions. Where www.flightspro.co.uk is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit). www.flightspro.co.uk will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.

All cancellations & amendments must be made by www.flightspro.co.uk. Please directly touch base with Customer Care at 0208 396 7200 or book@flightspro.co.uk Liability of www.flightspro.co.uk Where you have bought a Flight+Hotel Package, www.flightspro.co.uk accepts responsibility for ensuring that it is supplied as to what has been agreed and for matters which arise as a direct result of our negligence and/or breach of our contract with you. Further, we accept liability for any negligent act or omission of our Travel Suppliers whilst they are acting within the scope or in the course of their authority to provide any service or arrangement forming part of the Flight+Hotel Package that you have booked with us, including death, personal injury or illness. Where you have bought a DIY Package or any Other Product, your contract is with the Travel Supplier for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf. www.flightspro.co.uk does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions. Where www.flightspro.co.uk is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit). www.flightspro.co.uk will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.

QUERIES AND COMPLAINTS RELATING TO YOUR BOOKING

Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return. If you have any other enquiries or complaints relating to your booking during your stay, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Supplier’s requires further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Supplier’s need to be able to investigate the problem and, where possible, rectify it quickly. In relation to Flight+Hotel Packages your failure to comply with this procedure could result in us being unable to accept responsibility.

APIS

All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to www.flightspro.co.uk.co.uk and consent to www.flightspro.co.uk.co.uk passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information at the time of reservation, you may be refused to entry to these countries. Many airlines like US Airways, American Airlines and many US carrier has mandatory to pass complete and valid passport information to reservation before issuance of tickets. Even many of them strictly issue Debit Memo, if entire details are not passed before issuance. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if traveling to the USA (for all travelers on your booking). If you are traveling to a country that requires Advance Passenger information, www.flightspro.co.uk will ask Advance Passenger Information (API) after completing your reservation and it is the passenger responsibility to provide us the requested information on time. If in case passenger not able to provide the requested details, there will be cancellation charges will apply and it depends upon the airlines fare rules.

CUSTOMER BEHAVIOUR

It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.

Some sea – river based tours operate on busy waterways and are subject to the risks and perils of cruising. On such waterways including loss, damage and injury arising out of or in connection with changing tidal and weather conditions and the navigation of other craft. To the extent permissible by law, we will not be responsible in tort, contract or otherwise for any loss or damage arising out of injury or death sustained by you or any other passenger, howsoever arising and whether or not arising as a result of our negligence or failure to render due care and skill. You enter into this agreement and book and travel on our cruises at your own risk.

Some of the tours, products and cruises may be considered dangerous and you should be aware of the risks involved before participating, which may include injury or death. Where the tours, products and cruises include activities that could be considered dangerous, you assume all of the inherent risks which are applicable to those activities. Certain medical conditions and medications may preclude you from participating in activities and you are responsible for confirming your ability to participate. You must use caution when participating in activities and inform us of any medical or other conditions.

USE OF THE SITE

The Site is provided on an ‘as is’ and ‘as available’ basis. www.flightspro.co.uk does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that any failure to complete any transaction. www.flightspro.co.uk does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.

INFORMATION ON THE SITE

www.flightspro.co.uk offers all of the general information on the Site for purposes of guidance only. Please note that www.flightspro.co.uk may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Www.flightspro.co.uk does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements. www.flightspro.co.uk does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotels themselves.

USER OBLIGATIONS

You agree to be bound by the following obligations, including without limitation: You accept financial responsibility for all transactions made under your name or account. You must be 18 years of age or over and have legal capacity. You warrant that all information you provide about yourself or members of your household shall be true and accurate. The Site must not be used for speculative, false or fraudulent bookings. The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited. The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.

DENIAL OF ACCESS

www.flightspro.co.uk reserves the right to deny access to the Site at any time without notice.

LINKS TO THIRD PARTY WEB SITES

The Site may contain hyper links to external web sites owned and operated by third parties. www.flightspro.co.uk has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by www.flightspro.co.uk. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.

FORCE MAJEURE

www.flightspro.co.uk shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting www.flightspro.co.uk or its suppliers.

CURRENCY CONVERTER

Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking. In addition, where hotels are payable on check-out, the exchange rate may have changed since the time of booking.

COPYRIGHT AND TRADEMARKS

The copyright and all proprietary rights in the Site and all content are reserved by www.flightspro.co.uk. The material contained within the Site is the property of www.flightspro.co.uk or its affiliates unless identified as belonging to third parties. The name www.flightspro.co.uk and any other marks, logos and graphics of www.flightspro.co.uk displays on the Site are registered trademarks of Www.flightspro.co.uk or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners. You are not granted any right or licence to use any trademarks.

PRIVACY POLICY

The terms of the www.flightspro.co.uk Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by www.flightspro.co.uk and its affiliates or third party suppliers in accordance with the terms of and for the purposes set forth in thewww.flightspro.co.uk Privacy Policy.

ATOL

The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for ATOL holders tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. If your booking is ATOL protected, this will be clearly stated in your confirmation email. Visitwww.atol.org.uk if you want to know more.